Terms of Service

1. Overview

The Family Cyber Center provides trusted advisory services focused on digital safety, cybersecurity awareness, and risk-informed decision-making for individuals, families, and small teams where access to full-time security and safety support is not feasible.

By accessing or using our services, you agree to the terms outlined below.

2. Nature of Services

The Family Cyber Center provides advisory, analytical, and educational services related to digital safety and cybersecurity.

Services may include:

Interpreting and analyzing situations described by members
Identifying potential risks or threats
Providing recommendations and suggested next steps
Directing members to relevant tools, resources, or authorities
Offering educational materials, courses, and guidance
Supporting individuals, families, and small teams in developing safer digital practices

All services are intended to support informed decision-making and awareness.

3. Personalized Advisory

Guidance provided by the Family Cyber Center is based on the specific situations described by members and reflects professional judgment, experience, and available information.

While guidance is tailored and situation-aware, members remain fully responsible for evaluating, deciding upon, and implementing any recommendations.

4. Scope and Limitations

The Family Cyber Center provides trusted advisory services only.

We do not provide:

Technical support or IT services
Device repair or troubleshooting
System configuration or account setup
Managed security services or monitoring
Direct incident response, forensic analysis, or real-time intervention
Investigations or enforcement actions

We advise, analyze, and educate, clients own decisions and actions.

5. No Execution or Representation

The Family Cyber Center does not:

Contact third parties on your behalf (e.g., banks, platforms, individuals, or authorities)
Access or control your accounts, devices, or systems
Handle disputes or incidents directly

You remain solely responsible for any actions taken based on the guidance provided.

6. Limited Real-Time Guidance

The Family Cyber Center strives for prompt response rates. However, it does not represent itself as 'on-call' support. As such, immediate / real-time support may be limited. Additionally, technologies such as, screen or file sharing, may be limited and may require additional time to complete analysis.

All interactions are advisory only.

You may choose to not follow guidance at your discretion.

7. No Guarantee of Outcomes

Digital safety and cybersecurity involve evolving and unpredictable risks.

While the Family Cyber Center provides guidance in good faith based on experience and available information, we do not guarantee:

Prevention of incidents
Detection of all risks or threats
Any specific outcome or resolution

Outcomes will vary based on individual circumstances, actions taken, and third party decisions outside of the Family Cyber Center's control

8. Third-Party Resources

We may recommend third-party tools, services, or resources.

These are provided for convenience only. The Family Cyber Center does not control or assume responsibility for any third-party services or their outcomes.

9. Billing and Cancellation

Memberships may be canceled at any time.

Cancellation takes effect at the end of the current billing period
No refunds are provided for previously billed subscription periods

If a renewal charge is made unintentionally and you contact us promptly, we may review the request and issue a refund at our discretion.

10. Additional Services

Fees for additional services (e.g., hourly advisory sessions) may be refunded upon request if the service has not yet been delivered. Once services are delivered refunds are no longer provided irregardless of satisfaction with outcomes or deliverables.

Approved refunds are typically processed within 72 hours.

11. Use of Services

Services may only be used by the membership owner, authorized members of their household, and only in support of systems and persons (minors) you have authority to represent. You agree to use services responsibly and to provide accurate information when seeking guidance.

We do not conduct research against 3rd parties or individuals on your behalf unless written authorization is provided.

The Family Cyber Center reserves the right to refuse service in situations involving misuse, abuse, or inappropriate conduct.

12. Updates to Terms

These Terms may be updated from time to time.

Continued use of services after updates constitutes acceptance of the revised Terms.

Privacy Policy

1. Introduction

At the Family Cyber Center, we provide trusted advisory services focused on digital safety and cybersecurity.

Your privacy is foundational to that relationship.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

2. Information Collection

We collect information that you voluntarily provide when you:

Sign up for services or membership
Contact us with questions or concerns
Participate in advisory sessions, calls, or community discussions

This may include:

Name and contact information
Account or subscription details
Information you choose to share about your situation (e.g., potential scams, digital concerns, family setup, or online activity)

3. How We Use Your Information

We use your information strictly to:

Provide advisory, analytical, and educational services
Respond to your questions and support your needs
Deliver newsletters, updates, or service-related communications
Improve the quality and relevance of our services

4. Confidentiality of Advisory Interactions

Information shared with the Family Cyber Center in the context of advisory services is treated as private and confidential.

We do not share, sell, or disclose personal situations, discussions, or identifying details with third parties, except where required by law.

5. Data Sharing

We do not sell, rent, or trade your personal information.

We may use trusted third-party tools (e.g., payment processors, email platforms) to operate our services, but these providers only receive the minimum information necessary to perform their function.

6. Data Protection & Security

We implement administrative, technical, and reasonable security measures designed to protect your information from unauthorized access, loss, or misuse.

While no system can guarantee absolute security, we take privacy and protection seriously in how we operate and store data.

7. Your Control

You may:

Request access to your data
Request corrections or updates
Request deletion of your information

Contact: info@familycybercenter.com

8. Changes to Ths Policy

This policy may be updated from time to time. Continued use of services indicates acceptance of any updates.